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☆ Some H&R Block customers faced hours of outages on Tax Day
▼ + stars: | 2024-04-15 | by ( Ramishah Maruf | ) edition.cnn.com time to read: +2 min

New York CNN —Some H&R Block customers who waited until the last day to file their taxes faced frustrating outages that began Sunday night, according to the company and Downdetector. The IRS had expected “tens of millions” more returns to be filed in the last few days, and many tax filers rely on online services such as H&R Block. The bad gateway error prevented some desktop software users from filing their returns, H&R Block said on X. H&R Block advised customers to either file again or print, file and mail the form to the IRS. “We have notified our clients via an in-product message and as they reach out to customer service that they can now efile their return,” H&R Block said in a statement to CNN.

Persons: Block, X, ”, CNN’s Jeanne Sahadi Organizations: New, New York CNN, IRS, Block, CNN, Taxpayers, “ Taxpayers, Patriots, District of Columbia Locations: New York, Maine, Massachusetts, District

LONDON — McDonald's suffered a system failure on Friday that left customers in some parts of the world unable to order food. "We are aware of a technology outage, which impacted our restaurants; the issue is now being resolved," a McDonald's spokesperson said. "We thank customers for their patience and apologize for any inconvenience this may have caused." ET, McDonald's Australia said on X that most of its restaurants had re-opened. McDonald's Japan took to social media to say that operations at stores nationwide were temporarily suspended.

Persons: McDonald's Organizations: McDonald's Locations: Australia, McDonald's Japan

☆ Facebook and Instagram outage: Widespread disruption resolved
▼ + stars: | 2024-03-05 | by ( Clare Duffy | ) edition.cnn.com time to read: +2 min

New York CNN —Meta’s platforms, including Facebook and Instagram, went down for thousands of users on Tuesday, because of what the company called a “technical issue.” The outage was resolved within around two hours. As many as 500,000 Facebook users had reported issues logging in or accessing the site as of mid-morning Eastern Time on Tuesday, according to outage tracker Downdetector. Around 50,000 outage reports had been issued regarding Instagram and another 10,000 for Facebook Messenger, although the number of reports had already begun to fall within an hour after they began. About an hour and a half after the outage reports started ticking up, fewer than 80,000 people were reporting issues with Facebook, according to Downdetector. Facebook, Instagram and WhatsApp went down for nearly six hours in 2021, an outage that the company assured users was not due to malicious activity.

Persons: Elon Musk’s, “, ”, Andy Stone, Messenger, Meta, ” Stone, WhatsApp Organizations: New, New York CNN, Facebook Locations: New York

☆ Facebook, Threads and Instagram are down for some users
▼ + stars: | 2024-03-05 | by ( Ashley Capoot | In | ) www.cnbc.com time to read: +1 min

Meta 's social media platforms Instagram, Facebook and Threads were down for many users Tuesday morning. Facebook and Threads seem to be particularly impacted. Instagram feeds aren't refreshing for some users, while others are still able to access the app. The service disruption follows a major outage in 2021, when Facebook, Instagram and WhatsApp were down for more than six hours. At the time, Facebook, now Meta, said the outage was caused by "configuration changes on backbone routers."

Persons: Andy Stone Organizations: Facebook, Meta

☆ In a letter to employees, AT&T CEO apologizes for widespread outage, says some customers will receive credits
▼ + stars: | 2024-02-25 | by ( Gabrielle Fonrouge | In Gabrielle-Fonrouge | ) www.cnbc.com time to read: +2 min

The CEO of AT&T on Sunday apologized for the widespread cellular outage that knocked out service for thousands of customers, saying some accounts will receive credits to compensate for the incident. "For the portion of consumer and small business customers most impacted by the outage, we are automatically applying an account credit to compensate them for the inconvenience they experienced," Chief Executive John Stankey wrote in a letter to employees. Early Thursday, tens of thousands of AT&T customers across the U.S. reported widespread service outages and were unable to use their phones without access to WiFi. Once the company realized there was an outage, it prioritized restoring service to first responders and reconnected remaining customers throughout the day. Stankey thanked staff for their efforts in handling customer complaints, communicating information about the outage and restoring service.

Persons: John Stankey, Stankey

☆ AT&T Offers $5 Credit to Customers Affected by Service Outage
▼ + stars: | 2024-02-25 | by ( Rebecca Carballo | More About Rebecca Carballo | ) www.nytimes.com time to read: 1 min

AT&T will offer a $5 credit to customers affected by a widespread outage on Thursday that was caused by technical issues the company encountered while trying to expand its network, its chief executive said on Sunday. The outage, which started around 3:30 a.m. Eastern time, temporarily cut off connections for users across the United States. Some of the affected cities included Atlanta, Los Angeles and New York, according to Downdetector.com, which tracks user reports of telecommunication and internet disruptions. At its peak, the site had received about 70,000 reports of disrupted service for AT&T. Service was fully restored after about seven hours.

Organizations: T, Service Locations: United States, Atlanta, Los Angeles and New York

☆ What AT&T got right and wrong communicating to its customers during the outage
▼ + stars: | 2024-02-23 | by ( Samantha Delouya | Ramishah Maruf | ) edition.cnn.com time to read: +6 min

The company didn’t publicly acknowledge the outage until it first posted on its site about the outage at 11:15 am ET. Reports on outage tracking service Downdetector showed the network initially went down more than seven hours earlier: Reyes said he experienced the outage starting at 3:50 am ET. AT&T posted just once on X about the outage, pointing customers seeking more information to a faulty link. For many AT&T customers, the network outage was far more than an inconvenience. A "No Service" message is seen on an iPhone in Atlanta during an AT&T outage on February 22.

Persons: CNN —, Damián Reyes, ”, “, I’m, Reyes, Uber, didn’t, Reyes ’, ” Reyes, Mojtaba, John Breyault, Brook Joyner, CNN Breyault, Catherine Thorbecke, Clare Duffy Organizations: CNN, Mobile, T’s Twitter, Villanova University, Wireless Networking Laboratory, National Consumers League, San Francisco’s Department of Emergency Management Locations: Jacksonville , Florida, Atlanta

☆ Sweeping AT&T outage leads customers across the US to wake up without cellphone service
▼ + stars: | 2024-02-22 | by ( Ana Altchek | ) www.businessinsider.com time to read: +3 min

AT&T is experiencing a cell service outage in the US. Advertisement"Some of our customers are experiencing wireless service interruptions this morning," AT&T said in a statement to BI. Reports of service issues spiked on the outage-reporting website DownDetector around 8 a.m. Frustrated AT&T customers took to social media to complain to the company — or share memes about the outage. ^NiaM — AT&T (@ATT) February 22, 2024Some government services have also been impacted by the outage.

Persons: —, Lauren Schulz, Schulz Organizations: Service, Verizon, Mobile, Twitter, New York Police, CNN, NYPD Locations: San Francisco

☆ Customers Report Cellular Service Disruptions in U.S.
▼ + stars: | 2024-02-22 | by ( Jenny Gross | More About Jenny Gross | ) www.nytimes.com time to read: 1 min

Several phone service providers, including AT&T, were down for many users across the United States early Thursday, according to Downdetector.com, which tracks telecommunication and internet disruptions. The outage, which affected users in cities including Atlanta, Los Angeles and Dallas, was first reported around 3:30 a.m. Eastern time, and appeared to peak an hour later. AT&T did not immediately respond to a request for comment. Outages on a smaller scale were reported by some users of Verizon, Cricket Wireless and FirstNet. This is a developing story.

Organizations: Verizon, Cricket Wireless Locations: United States, Atlanta, Los Angeles, Dallas

☆ AT&T cellular outage in United States disrupts vital services
▼ + stars: | 2024-02-22 | by ( ) www.cnbc.com time to read: +1 min

A cellular outage early on Thursday hit thousands of AT&T users in the United States, disrupting calls and text messages as well as emergency services in major cities including San Francisco. "Some of our customers are experiencing wireless service interruptions this morning," AT&T said in a statement to CNBC. The AT&T outage has impacted people's ability to reach emergency services by dialing 911, a post on social media platform X from the San Francisco Fire Department said. "We are aware of an issue impacting AT&T wireless customers from making and receiving any phone calls (including to 911)," the fire department said on the platform. He did not provide information on what the issue could be with the other carrier and did not name the other carrier.

Persons: UScellular, – CNBC's Steven Kopack Organizations: CNBC, San Francisco Fire Department, Verizon, Mobile Locations: United States, San Francisco

☆ AT&T customers report a massive outage. Verizon and T-Mobile are also down for some
▼ + stars: | 2024-02-22 | by ( Melissa Alonso | ) edition.cnn.com time to read: +1 min

CNN —AT&T’s network went down for many of its customers Thursday morning, leaving customers unable to place calls, text or access the internet. Verizon and T-Mobile customers reported some network outages, too. More than 31,000 AT&T customers reported outages on digital-service tracking site DownDetector. The company has been responding to customer complaints online but has not yet acknowledged a network outage. There also have been about 1,000 outages reported by both Verizon and T-Mobile customers Thursday morning, the DownDetector website indicates.

Organizations: CNN —, T’s, Verizon, Mobile Locations: United States

CNN —Tens of thousands of Americans had trouble making phone calls, sending texts, reaching emergency services or even accessing the internet on Thursday because of a nearly 12-hour AT&T network outage. The alarm over an outage of a major cell network that at one point affected more than 70,000 customers is understandable. AT&T finally restored wireless service to all customers by around 3 pm ET, and the company said it was “sincerely” sorry to customers. But starting early Thursday morning, thousands of AT&T customers began reporting issues calling, texting and accessing the internet on their mobile devices. At one point, more than 74,000 AT&T customers reported outages on digital-service tracking site DownDetector.

Persons: logins —, hasn’t, John Kirby, ” Kirby, “ Organizations: CNN, Verizon, Mobile, New York Police, Federal Communications Commission, Federal Bureau of Investigation, Department of Homeland Security, Homeland Security Bureau, FCC, FBI, National Security, T, ” Telecom, Dow Jones Locations: United States

☆ U.S. cellular outage hits thousands of AT&T users
▼ + stars: | 2024-02-22 | by ( ) www.cnbc.com time to read: +1 min

Large swathes of the U.S. were hit by a cellular outage early on Thursday, with thousands of users reporting disruptions with the services offered by telecom firms including AT&T . More than 32,000 outage incidents were reported with AT&T's service around 4:30 a.m. Impacted cities included San Francisco, Houston and Chicago, the website showed. Users of Verizon , T-Mobile and UScellular also reported issues with the telecom firms' services, according to Downdetector. A post on social media platform X from the San Francisco Fire Department said the outage was impacting people's ability to reach emergency services by dialing 911.

Persons: UScellular Organizations: Verizon, San Francisco Fire Department Locations: San Francisco, Houston, Chicago

Microsoft Teams experienced an outage on Friday that blocked access for some and led to what Microsoft calls “multiple issues” for many users. Users complained of an inability to access the service, delays in sending and receiving messages, and issues displaying graphics. Teams is a messaging and videoconferencing app with over 320 million monthly average users as of September 2023. Political Cartoons View All 253 ImagesX users based in the U.S. continued to complain about Teams service issues, with several sarcastically thanking Microsoft for fixing the problem quickly in regions where the workday is already over. According to DownDetector, reported issues with Teams continued to decline and were close to normal levels as of 7:45 p.m. EST.

Persons: DownDetector Organizations: Microsoft, WE Communications, The Associated Press Locations: Europe, Africa, North, South America, U.S

☆ HSBC apologises as thousands of UK customers locked out of digital banking
▼ + stars: | 2023-11-24 | by ( Lawrence White | ) www.reuters.com time to read: +2 min

A man speaks on a mobile phone in front of the head office of HSBC bank in Mumbai November 20, 2008. REUTERS/Arko Datta/File Photo Acquire Licensing RightsLONDON, Nov 24 (Reuters) - Thousands of HSBC (HSBA.L) customers in Britain on Friday reported they were unable to access some mobile and online banking services, the latest in a long-running series of such problems for British banks. "We’re working hard to restore HSBC UK’s Mobile and Online Banking service, including the authorising of online card purchases via the app," a spokesperson for the bank said. "We understand this is really frustrating for some of our customers, and we are really sorry for the inconvenience." "This HSBC outage will cause a real headache for a lot of its customers.

Persons: Arko Datta, Sam Richardson, Lawrence White, Hugh Lawson, Louise Heavens Organizations: HSBC, REUTERS, HSBC UK’s Mobile, Banking, Consumer, Bank of England, Thomson Locations: Mumbai, Britain

☆ Deposit delays: Fed tells banks to get customers help
▼ + stars: | 2023-11-07 | by ( Matt Egan | ) edition.cnn.com time to read: +2 min

New York CNN —Federal Reserve officials are urging banks to work with customers hurt by ongoing deposit delays that have prevented some people from accessing their paychecks and other funds. The deposit delays are linked to a problem that emerged on Friday with the Automated Clearing House (ACH) payments system, causing headaches for consumers and employers. “The Federal Reserve encourages banks to work quickly to resolve issues for customers experiencing delays in receiving direct deposit payments as a result of operational issues at a private sector payments provider,” a Fed spokesman told CNN in a statement. Fed officials signaled they want banks to help customers by waiving overdraft or late fees. The Consumer Financial Protection Bureau similarly told CNN on Monday that consumers “should not be penalized” by fees and penalties.

Persons: haven’t, waiving overdraft, JPMorgan Chase, Banks, Chase Organizations: New, New York CNN — Federal Reserve, Federal Reserve, CNN, Consumer Financial, JPMorgan, Fed, ACH Network, Bank of America, US Bank Locations: New York, United States, Wells Fargo

☆ Banking industry direct deposit delays: Customers of Bank of America, Chase, and more have reported payment issues
▼ + stars: | 2023-11-06 | by ( Matt Egan | ) edition.cnn.com time to read: +5 min

New York CNN —Some customers still haven’t received their direct deposit paychecks following a “human error” last week deep in the plumbing of America’s banking system. The deposit delays are linked to a problem that emerged on Friday with the Automated Clearing House (ACH) payments system, causing headaches for consumers and employers. An industry source confirmed to CNN on Monday that it’s likely some customers haven’t received their deposits yet. Clearing house says it was a ‘manual error’Asked for comment, multiple banks referred inquiries to The Clearing House, which is owned by the largest commercial banks including Bank of America, JPMorgan Chase, CitiBank and Wells Fargo. The Clearing House did not provide an updated comment on Monday or any timetable for when the problem will be fully resolved.

Persons: haven’t, Banks, Chase, ”, Downdetector, Wells, “ Wells, Wells Fargo, Jim Seitz, ” Chase, Greg MacSweeney, MacSweeney, Dennis Kelleher, ” Kelleher Organizations: New, New York CNN, CNN, Consumer Financial, Bureau, Bank of America, US Bank, Twitter, “, ” Bank of America, JPMorgan Chase, CitiBank, House, Federal Reserve, Fed, ACH Network, Better Locations: New York, Wells Fargo, ACH, United States

☆ BofA notifies customers of temporary industry-wide deposit delays
▼ + stars: | 2023-11-03 | by ( ) www.reuters.com time to read: +1 min

A Bank of America logo is pictured in the Manhattan borough of New York City, New York, U.S., January 30, 2019. The issue could be stemming from The Clearing House (TCH), a core payments system infrastructure owned by some of the largest commercial banks in the world. "TCH has experienced a processing issue with a single Automated Clearing House (ACH) file. TCH is working with impacted financial institutions on the matter," a spokesperson for the association said in an emailed statement to Reuters. An alert on the Federal Reserve Financial Services website said all services were operating normally as of 12:44 PM Eastern Time (ET).

Persons: Carlo Allegri, TCH, JPMorgan Chase, Niket Nishant, Manya, Saeed Azhar, Tatiana Bautzer, Shweta Agarwal Organizations: of America, REUTERS, Bank of America's, BofA, JPMorgan, Truist, U.S . Bancorp, Federal Reserve Financial, Manya Saini, Thomson Locations: Manhattan, New York City , New York, U.S, Bengaluru, New York

☆ Bank of America warns of banking industry deposit delays
▼ + stars: | 2023-11-03 | by ( Matt Egan | ) edition.cnn.com time to read: +1 min

New York CNN —Bank of America alerted customers on Friday that their deposits may be delayed due to a problem impacting multiple banks. Customers at Bank of America, Chase, US Bank, Truist and Wells Fargo have complained of issues on Friday morning, according to Downdetector. An industry source tells CNN that the issue appears to be related to the Automated Clearing House (ACH), which is a network for processing transactions. The source said the problem does not appear to be a bank-specific issue. In a message to customers on Friday, Bank of America said “some deposits may be temporarily delayed.”The message said the deposits from Friday may be delayed due to an “issue impacting multiple financial institutions.”“Your accounts remain secure, and your balance will be updated as soon as the deposit is received,” the Bank of America message read.

Persons: Wells Fargo Organizations: New, New York CNN — Bank of America, Bank of America, US Bank, CNN, Reserve, US Treasury Department Locations: New York, Truist, Wells

A man walks by the Bank of America headquarters in New York on July 18, 2023. Customers at several big banks on Friday wrestled with direct deposit delays stemming from an industry-wide processing issue. There was a surge of "outages" reported by banking customers Friday morning, including Bank of America, Chase, Truist, U.S. Bank and Wells Fargo, according to Downdetector. All Federal Reserve Financial Services are now operating normally, according to a Federal Reserve statement released Friday. Banks are now working to correct the errors in those payments, he said.

Persons: Chase, Gregory MacSweeney, Banks, Lee Henderson Organizations: Bank of America, U.S . Bank, Financial Services, Finance, Social Security, Fed, Electronic Payments, CNBC Locations: New York, Truist, U.S, Wells Fargo

☆ Social media platform X down for thousands of users - Downdetector
▼ + stars: | 2023-08-28 | by ( ) www.reuters.com time to read: 1 min

'X' logo is seen on the top of the headquarters of the messaging platform X, formerly known as Twitter, in downtown San Francisco, California, U.S., July 30, 2023. REUTERS/Carlos Barria/File Photo Acquire Licensing RightsAug 28 (Reuters) - Social media platform X, formerly known as Twitter, is down for thousands of users in the U.S. on Monday, according to outage tracking website Downdetector.com. Downdetector, which tracks outages by collating status reports from several sources including users, said there were more than 17,000 reports of outages, as of 19:24 ET (23:24 GMT). Reporting by Nilutpal Timsina in Bengaluru; Editing by Rashmi AichOur Standards: The Thomson Reuters Trust Principles.

Persons: Carlos Barria, Nilutpal, Rashmi Organizations: REUTERS, Thomson Locations: San Francisco , California, U.S, Bengaluru

☆ Wells Fargo experiencing issues with banking system
▼ + stars: | 2023-08-24 | by ( Ramishah Maruf | ) edition.cnn.com time to read: +2 min

New York CNN —Wells Fargo experienced issues with some aspects of its banking system on Thursday night, according to the bank itself and hundreds of complaints on Downdetector, a platform that tracks service outages. “Currently, some Online Banking customers are unable to complete transfers or Zelle transactions within Online Banking,” the company tweeted in response to another. This is the second time this month Wells Fargo customers experienced widespread issues with the bank’s system. Earlier this month, Wells Fargo customers reported their direct deposits had disappeared from their bank accounts. Last December, regulators fined Wells Fargo $1.7 billion and ordered it to pay $2 billion to customers for a range of “illegal activity.”Rohit Chopra, the Consumer Financial Protection Bureau director, described Wells Fargo as a “repeat offender” and a “corporate recidivist” when the fines were announced.

Persons: Wells, Rohit Chopra, CFPB Organizations: New, New York CNN, CNN, Twitter, Banking, Consumer Financial Locations: New York, Wells Fargo

Slack signage on a laptop computer in the Brooklyn Borough of New York, U.S., on Tuesday, Dec. 1, 2020. Slack said on Thursday that its workplace messaging app is back online after users briefly reported issues earlier in the day. On Thursday morning, Slack had said that customers were having issues sending messages. According to the outage flagging site Downdetector, Slack began experiencing issues just before 5 a.m. The problems peaked at around 5:30 a.m., with 5,000 users reporting issues with the platform.

Persons: Slack Organizations: CNBC Locations: Brooklyn Borough, New York, U.S

☆ WhatsApp messaging disruption resolved, Meta says
▼ + stars: | 2023-07-19 | by ( ) www.reuters.com time to read: +1 min

July 19 (Reuters) - Meta Platforms (META.O) said it had restored WhatsApp connectivity issues after thousands of users globally reported problems accessing the messaging app on Wednesday, according to outage tracking website Downdetector.com. the Whatsapp Twitter account posted in a tweet. The company had earlier said it was experiencing disruptions "receiving incoming messages and message delivery on Whatsapp," according to Meta's status dashboard. Meanwhile, more than 177,000 users reported issues with WhatsApp in the United Kingdom and nearly 15,000 said they faced trouble while using the messaging app in India. Reporting by Akash Sriram in Bengaluru; Editing by Shounak DasguptaOur Standards: The Thomson Reuters Trust Principles.

Persons: Akash Sriram, Shounak Dasgupta Organizations: WhatsApp, Thomson Locations: United States, United Kingdom, India, Bengaluru

☆ Starbucks said its app suffered a partial outage and mistakenly blasted 'order ready' notifications to customers
▼ + stars: | 2023-07-19 | by ( Gloria Dawson | Nancy Luna | ) www.businessinsider.com time to read: +3 min

A Starbucks app glitch sent an "order ready" notification to customers' phones. Starbucks' app malfunctioned and sent the notifications by mistake, the company told Insider. Dozens of Starbucks customers also reported glitches to DownDetector, a website that tracks app outages. Some users, including Insider staff, are reporting error messages on the app, including a cheeky one that reads: "We're cleaning up a big spill. Last summer, the company faced days of technical issues, including widespread issues with mobile ordering, the Wall Street Journal reported.

Persons: Gloria Dawson Organizations: Service, Starbucks, Twitter, Wall Street Journal, Mobile Locations: Wall, Silicon

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